Privacy Policy

1. Introduction & Commitment to Privacy

Moose Painting Ltd (“Moose Painting”, “we”, “our”, or “us”) provides professional residential and commercial painting services in Vernon, Okanagan, BC, and surrounding Okanagan communities. We are committed to protecting your personal information and respecting your privacy in accordance with British Columbia's Personal Information Protection Act (PIPA) and Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what information we collect, why we collect it, how it is used and safeguarded, and your rights regarding your personal information when you visit moosepainting.ca or request painting estimates.

2. Information We Collect

We only collect personal information that is voluntarily provided by you or reasonably necessary to provide our painting services and project estimates:

• Contact Information: Your full name, email address, telephone number, and physical property address where painting services are requested.
• Project Specifications: Details regarding your painting requirements, such as interior rooms, exterior siding/stucco, trim, doors, cabinets, square footage approximations, timelines, and color preferences.
• Technical & Usage Data: Standard server logs including IP address, browser type, device details, and pages viewed on moosepainting.ca to help ensure website security and performance.

3. How We Use Your Information

We utilize collected information solely for genuine business operations related to your requested painting project:

• Preparing accurate written estimates and quotations for residential or commercial painting projects.
• Scheduling in-person site visits, assessments, and painting appointments in Vernon, Okanagan, BC.
• Communicating project updates, paint specifications, color consultations, and scheduling details.
• Invoicing and processing payments for completed painting work.
• Responding to your inquiries and providing customer service.

4. Disclosure & Protection of Information

We do not sell, trade, or rent your personal information to third parties.

Your personal information is only accessible to authorized personnel who require it to perform painting assessments, dispatch paint crews, or handle customer correspondence. We may disclose personal information solely when required by Canadian federal or provincial law, court order, or to protect our legal rights.

5. Data Storage & Security

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration. All electronic correspondence submitted through our web forms is transmitted using secure SSL/TLS encryption.

6. Cookies & Analytics

Our website may utilize standard technical cookies to remember your display preferences (such as light or dark theme mode) and measure aggregate website performance. You may configure your web browser to reject cookies; however, some interactive website features may not operate as intended.

7. Your Rights & Access to Your Information

Under BC PIPA, you have the right to request access to any personal information we hold about you, request corrections if details are inaccurate, or request deletion of your information, subject to applicable Canadian legal and accounting retention requirements.